Privacy Policy

How We Collect Your Personal Data

We collect the personal data you provide to us for booking purposes in various ways. This may include verbal communication over the phone, email correspondence, contact forms on our website, postal mail, in-person interactions, or through the Pro Trainings online booking system. Additionally, your employer, agency, or training consultant may provide us with your information, and it is their responsibility to ensure they have your consent to do so.

We may also automatically gather certain data as you interact with our websites through cookies and software used by companies on our site. This can include company details such as phone numbers, websites, addresses, and employee contact information. This data is stored in a secure cloud-based system and is not shared with any third parties. It is solely used to ensure you receive the information you're looking for.

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Disclosure of Your Personal Data

In some cases, we may need to share your data with the following parties:

• Pro Trainings Europe or Training Qualifications UK

• Your employer or agency who booked your training

• Professional advisors (e.g., accountants, lawyers, auditors, insurers)

• Our trainers who are employed by us to deliver the training

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We only share the necessary data with third parties, and we ensure it is stored securely, as outlined in this policy.

We have implemented security measures to protect your data from loss, theft, disclosure, or alteration. If any breach occurs, we will notify you and any relevant authorities as required by law within the specified time frame.

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Data Retention

We will retain your personal data only for as long as needed to fulfill the purpose for which it was collected. This includes legal, accounting, and qualification-related requirements. For tax purposes, we are obligated to keep your information for six years after you cease being a customer.

In terms of qualifications, we are required to retain your data for seven years. This data is securely stored on cloud-based systems and is not kept in hard copy format.

 

Your Legal Rights

Under data protection laws, you have the following rights regarding your personal data:

• The right to access, correct, or delete your data

• The right to restrict or transfer your data

• The right to object to the processing of your data

• The right to withdraw consent (where processing is based on consent)

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To exercise these rights, please contact us using the contact details provided at the top of this document. If you are dissatisfied with how we collect or use your data, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters (www.ico.org.uk). We encourage you to contact us first so that we can attempt to resolve the issue to your satisfaction.

 

Third-Party Links

Our website may contain links to third-party websites, plug-ins, or applications. By clicking on these links or enabling these connections, you may allow third parties to collect or share data about you. We do not have control over these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy notices of any websites you visit after leaving our site.

 

Cookies

You have the option to configure your browser to block all cookies or to receive alerts when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may not function properly or may become inaccessible.